“A great deal of our support comes from Matthews,” says Don Rohrbacker, General Manager for Gearhead. Rohrbacker has had a significant relationship with MSE since 1985, and has carried that to every company he’s been associated with. “That’s because MSE’s staff has always been the most professional and personable of any manufacturer,” he says. “Bob Kulesh, Rick Hansen, Pamela Hoffman and Edmundo Gonzalez stand out. And, of course, there’s no matching the graciousness of Ed Phillips.
“We recently ordered both models of the FloatCam DC and HD-DC Slider,” Rohrbacker says. “We consider it a game-changer. Already most of our orders go out with a Slider, replacing many Dolly orders. This is a great leap forward. The ability to tilt as well as slide adds a third dimension to camera movement.” For Rohrbacker and the team at Gearhead, there is far more to the relationship with MSE than the personality behind the company. It’s the quality of the equipment and MSE’s ability to fulfill whatever need Gearhead has – with a smooth road from MSE to Gearhead – and a quality that is unmatchable. “They have always been the best at service and support,” says Rohrbacker. “And, generally, at the best price as well. “The MSE team is always there for us for special service whenever we need it,” he adds. “We’ve had trouble getting a replacement part of a very old Super Crank Stand, which still works fine, except for this one piece. Finally, Rick custom manufactured it for us and delivered it to us at the Cinegear show!” |
Gearhead Grip + Electric
Valerie Taylor |